Faulty or Defective Products
If you receive a faulty product from us, return it to us within 14 days of purchase/7 days of delivery and we will inspect the product and if we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product. If we are unable to provide you with an identical product, we will, with your agreement, refund the purchase price. If however, you return the product more than 14 days after purchase or you do not agree to the replacement or refund referred to immediately above, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you, be it replacement, repair or refund. In many situations, this will be a simple assessment by our store staff or for online purchases the customer service team. For example: if the product was wrongly described or incorrectly labelled, or if the fault is relatively simple and safe to determine, we can usually assess it immediately upon receipt.
Change of Mind
If you change your mind about a product you have purchased from us, you can return that product to us within 14 days of purchase and we will happily refund the original purchase price of that product provided the product and packaging are in its original condition and is re-saleable.
For example, any product that has been personalised, e.g. an identification tag that has been engraved, will not be accepted as a return simply because you have changed your mind.