Paws Up Australia Pty Ltd (ABN 54 614 715 936) ('Pawsup Australia' or 'we' or 'us') recognise the importance of protecting the privacy of its customers and other third parties who provide their personal information to us.
This policy explains how we collect your personal information, what we do with it, and how it is protected.
KINDS OF PERSONAL INFORMATION COLLECTED AND HELD
The personal information we collect about you includes your:
name, contact details (including residential or business address, delivery address, email address, telephone number);
pet ownership details, shopping habits and preferences and details of products and services you have purchased from Pawsup Australia;
marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); and
HOW PERSONAL INFORMATION IS COLLECTED AND HELD
How we collect your personal information
Normally we collect personal information from you directly. We may collect your personal information:
directly from you during conversations with our team members (by phone, in person or electronically);
when you make a purchase or complete purchase orders, registrations, requests or applications for our products, services, loyalty or other membership clubs (by phone, in person or electronically);
when you communicate with us during special events and promotions; and
where you access and interact with the website or the customer service team
HOW WE HOLD YOUR PERSONAL INFORMATION
We may hold your personal information in electronic form.
If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Paws Up Australia Pty Ltd. We uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
PURPOSES FOR COLLECTING, HOLDING, USING AND DISCLOSING PERSONAL INFORMATION
The main purposes for which we collect, hold and use your personal information are:
to provide you with products and services that you have requested from us;
to communicate with you, including about products and services, competition results, special offers, and events which might interest you; and
to answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you.
CHANGES TO THIS POLICY
Paws Up Australia Pty Ltd